Dear Roxy,
Loving this column, so fun! While we’ve signed up for points programs and membership points (mostly to rack up the credit card points for free rooms), we don’t travel near enough for any fancy upgrades or special perks except the occasional free drink in the bar. Any suggestions on how us regular folk can get upgraded – I’m not even sure what to say? Is that something to try in advance or just on check-in? What about just getting better hotel room (better views, more space, etc.)?
– Lisa from Florence [ the Kentucky one, not the Italian one
]
Ahhh, I love Kentucky, Lisa, don’t sell your state short!
Most people make a crucial mistake when it comes to seeking upgrades.
They rub the reservationist the wrong way with an in-your-face demand for upgrades because they are so special, you know, they think they’re a big deal. All that will get you is an eye-roll and a room by the elevator/ice machine! But if you called and treated the clerk like a person…well, now you’re talking. Explain your desire for the upgrade (maybe it’s a special day, showing someone their beautiful city for the first time, etc.) and ask them if there are options available for upgrade. If it’s a slow day they may do it free, better to have a super happy guest in a room that would’ve been otherwise empty. Or sometimes hotels offer an upgrade for a small fee like $10. I know, it’s ten bucks, but it makes them feel like they’re getting something, too.
Finish reading the article here.
Roxanne Wilmes 